Privacy Policy

Valid from: May 1, 2020

The Organization for the Respect and Care of Animals – ORCA (hereinafter referred to as: ORCA) respects your privacy and we are dedicated to protection of the personal data that you provide us with.

Please read the Privacy Policy (hereinafter referred to as: the Policy) carefully in order to understand how we collect, use and process your personal data.

The Policy applies to you if you receive our services, participate in our events or otherwise interact with us, including the use of our websites:,,,, and interaction with us through social networks and email addresses.

Personal data that you share with us

We collect and process some or all of the following personal data about you:

  • Your name,
  • Your contact data, such as your email address, telephone number or your home address,
  • Information that you decide to share with us on our contact forms or otherwise
  • Information that you decide to share with us during the job application process
  • Information that you decide to share with us when you hire ORCA


Information that we collect about your attendance at our events – information provided in your applications, related to events you have participated in or other information regarding your attendance at events, including any claims you may have against ORCA.

Information for research purposes – your answers to the research that we conduct.

Our correspondence with you – including any feedback, complaints and comments received from you by telephone, email or social networks or a record of all online, paper or personal correspondence and interactions between you and us.

Information about creditworthiness and frauds – Information concerning your financial situations, your creditworthiness or any criminal activities or frauds that we have received from you or from third parties.

Technical information – including the Internet Protocol (IP) address used for connection of your computer to the Internet or information about your login to the network, type and version of browser, time zone settings, browser connection according to type and version, operating system and platform.

Method of collecting information

We collect data about you in several ways: directly when you provide them to us, automatically while you use the website, or from third parties such as our business partners.

We only collect personal data that you wish to provide us with or that are necessary for us in order to provide or improve our services. You are not obliged to provide us with any personal data, but in that case there is a possibility that you will not be able to use all the content of our websites. We collect direct personal information such as name, surname, address, email address, telephone number, etc. only if you provide it to us.

We may automatically collect information such as the IP address, type of device, unique identification number of the device, type of browser, and wider geographic location (e.g. location at the level of a country or city). We may also collect information about how your device behaves on our website, including the pages you have accessed to and the links you have clicked on. The information that we automatically collect represents statistical data. These data help us to improve the websites and provide a better and personalized service because they allow us to estimate the number of our visitors and their patterns of use of our websites, to save information about your preferences, which allows us to adjust each of our websites according to your interest, to speed up your search, to recognize you when you visit the website again, as well as to analyse how users use websites for internal needs in the field of marketing and research.

Personal data

The personal data that we collect on our websites or through the websites may include information that you provide by:

completing or using any form on any of the websites or other information that you provide us with in any way.

The personal data that we collect on our website or through the website may include records and copies of our correspondence (including email addresses), if you contact us, your answers in surveys if we ask you to complete them for research purposes, and your searches on our website.

Purpose and goal of data collecting

We use your personal data for the following purposes:

Efficient communication with you – to answer your questions, comments, complaints or other types of communication including inquiries regarding our services, that is, to provide you with quality and efficient user support.

Establishing a contractual/business relationship with you – in order to sign up for our trainings and workshops.

Marketing purposes – so that you are informed about news regarding our work.

Systematic monitoring of activities and records of our correspondence with you – for the purpose of systematic monitoring of our communication with you, including provision of quality of service, compliance with procedures and for training purposes;

Fraud Prevention – we and other organizations may access and use certain information in order to prevent fraud, as required by applicable law and regulation and best practice. If untrue or inaccurate information is provided to us and fraud is identified or suspected, details about this may be provided to fraud prevention authorities and other organizations, which may be recorded by us or them;

Improving and administering our websites and providing relevant content – improving our websites and ensuring that content is presented in the most effective way for you; administering our websites for internal operations, including fault detection, data analysis, testing and research for statistical purposes;

Reorganization or changes in our business – in the event that we are: (i) subject to negotiation for the sale of our business or any part thereof to a third party; (ii) sold to a third party; or (iii) undergoing a reorganization, we may need to transfer some or all of your personal data to an appropriate third party (or their advisors) in the process of preparing a detailed business report, and for the purpose of analyzing the proposed sale or reorganization.

Acting in accordance with legal and regulatory obligations – We may process your personal data in order to act in accordance with our legal and regulatory requirements, which may include the disclosure of your personal data to third parties, including insurance companies, the judiciary and/or law enforcement agencies regarding informative interviews, proceedings or investigations conducted by those parties anywhere in the world or when we are compelled to do so.

Legal basis for the use of your data

We will collect and use your personal data when there is an appropriate legal basis for it. The legal basis includes:

when we need to use your data in order to execute the contract or undertake steps to conclude a contract with you;

when we need to use your personal data in order to comply with the appropriate legal or regulatory obligations that we have;

when we have your consent to use your personal data for a particular activity, for example, to send special offers and Newsletters from us and our partners that we think would be interesting to you.

How do we share information with others?

We may from time to time share your information with state organizations, authorities and international organizations, in compliance with applicable laws, rules and regulations, as well as in compliance with legitimate requirements of law enforcement authorities, regulatory and other state or international agencies.

How do we protect your personal data?

Given that we are located outside the EU, please note that you may need to transfer your personal data to a recipient located in countries outside the European Economic Area (EEA). The conditions of transfer are protected in accordance with the existing regulations for the protection of personal data.

We will undertake all reasonably necessary steps in order to ensure that your personal data are handled in a secure manner and in accordance with this Policy.

Unfortunately, information transfer over the Internet is not completely secure. Although we will make maximum effort to protect your personal data, we cannot guarantee the security of the personal data that are transferred to our websites – each transfer is at your own risk. When we receive your information, we will use strict procedures and security characteristics and make an effort to prevent unauthorized access.

Links to other websites

Our websites and pages on social networks may, from time to time, contain links to and from other websites. If you follow the link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any obligation or responsibility for such policies. Please check these policies before providing any personal data to these websites.

Security and data storage

Data protection is integrated into the design itself, and privacy settings are set to the default high level. All communication between the user and the website takes place via a secure encrypted protocol (https).

The processing of your personal data will be carried out in accordance with the regulations for personal data protection in the Republic of Serbia and the EU, by undertaking all prescribed technical and organizational measures that we have in order to ensure confidentiality and protection in the process of personal data processing. Our employees are obliged to keep all confidential information (including personal data) when performing their duties. We apply security measures in collecting, storing and processing information for the protection against unauthorized access, alteration, disclosure or destruction of your personal data, as well as for ensuring that personal data may be disclosed only to the competent authorities in the manner stipulated by law.

Cookies on the internet browser

Cookies are small text files that are recorded on your device (computer, mobile phone, tablet…) so that you could track the movement of your browser on the website and they do not link to your personal data that you have provided us with. With the help of such files, it is possible for visitors to move around the page and thus collect data in order to improve the user experience, optimize and improve the functionality of the website. Each of our websites has a type of cookie that is stored on the user’s computer as long as it is set in the browser. Users can choose that the Internet browsers reject cookies. If users select this function, certain parts of the website may not work as intended.

When you visit some of our websites or use our applications or other digital tools, we may, depending on your consent, use cookies, cookie pixels and other technologies in order to collect the following data:

IP address, connection information, type of browser, location, time zone, operating system and other technical information;

Information about your visit, including websites that you visited before and after some of our websites and products that you see;

Duration of visits to the pages of our website and information on the interaction between the pages.

We use cookies of other producers (Google Analytics). These cookies are used for anonymous statistics about website visits and do not include personal data.

Keep in mind that you always have complete control over cookies. Most browsers offer complete turning off of cookies by using options, for each browser separately.

Freedom of choice and your rights

You control the information that you provide on each of our websites. In any case, if you choose not to leave your data, you must keep in mind that some ORCA contents may not be available.

By filling out the available requirements (contact forms) on each of our websites, you agree to this Policy and agree to be contacted according to the provided contact information.

We will fully respect all your rights in accordance with the regulations for personal data protection in the Republic of Serbia and the general regulations on data protection for members of the European Union (GDPR).

In accordance with the existing regulations for personal data protection, you have the right to be truthfully and completely informed whether and which data about you are processed, from whom the data were collected, what is the purpose of data processing and on what legal basis the data are used and processed (right to access).

You also have the right to correction of inaccurate and incomplete data (right to correction), the right to request the deletion of data if you find that they were not collected in accordance with regulations or are not necessary, or you have withdrawn permission for data processing (right to deletion), and we will act in accordance with your request, or notify you if there are reasons that prevent or limit us from complying with your request.

You can withdraw your consent at any time. All these rights are applied within the limits provided by the existing regulations for personal data protection.

Minor users

Minor users are not allowed to provide us with personal data. We collect only data about minors that are provided to us by their parents or legal guardians. The information that we collect about minors, and which their parents provide us with is the following: Name and Surname, date of birth, information that we collect about the presence of minors at our events, competitions and actions.

Updating information

We make reasonable efforts to ensure that your personal data are accurate. To help us with this, you should notify us of any changes to the personal data that you provided us with by contacting us and notifying us of any changes that have occurred.

Updating of these policies

Any changes to this privacy policy that we make will be posted on each of our websites and, where appropriate, you will be notified by email. Please check frequently in order to see if this version of this privacy policy has been updated or changed.

Acceptance of conditions

By using this page, we assume that you are familiar with and agree to the provisions of this Policy. If you do not agree with this Policy, please do not use our websites. Your further use of our websites following changes to this Policy will be deemed your acceptance of the submitted changes.

You can contact us at for all questions and requests regarding the use of your personal data or this Policy.